For tilers and bathroom renovators

Follow up a tiling quote by making preparation and finish choices clear.

Tiling quotes can vary because of substrate preparation, demolition, waterproofing, tile supply, pattern, set-out, cuts, trims, grout, access, and disposal. A useful follow-up brings one unresolved scope point into focus without pressuring the customer.

First check: confirm the quote arrived

Hi [First name], [Your name] from [Business] here. I sent the tiling quote for [area] on [day]. Could you let me know it arrived? Happy to clarify the preparation, tile allowance, or finish included.

If it was missed, resend the same document first. That prevents an earlier scope from being confused with later conversations about tiles or layout.

Clarify what sits behind the square-metre figure

Hi [First name], if you are comparing the tiling quote, I can walk through the substrate preparation, waterproofing, tile supply, layout, trims, grout, demolition, disposal, and access included.

The lowest area rate may not represent the same job. Refer only to work actually allowed for, and do not imply that concealed substrate repairs are included when the condition cannot yet be known.

Resolve selections in writing

Hi [First name], the open point on the quote is [tile selection/pattern/trim/set-out]. Once you confirm it, I can document any effect on labour, materials, or timing before you decide.

Large-format tiles, mosaics, mitres, patterns, niches, falls, and movement joints can change work. A revised written quote is clearer than an informal promise in a text thread.

State real scheduling dependencies

Hi [First name], I currently have [real start window] available, subject to tile delivery and the area being ready. If that timing works, I can confirm the booking steps and preparation required.

Separate your availability from supplier lead times and preceding trades. Do not call a date reserved until the actual acceptance and deposit requirements in your terms are complete.

Close the loop respectfully

Hi [First name], I haven’t heard back, so I’ll close the tiling quote for now and won’t keep following up. If the project restarts, get back in touch and I can confirm current materials, price, and availability. [Your name]

This removes pressure while making it clear that an old quote may need review if selections, site conditions, or costs change.

Need one final message now?

The A$1 Final Follow-up Card gives you three closeout tones and a 60-second pre-send check. It is a one-time download, not a subscription.

Get the A$1 card