For solar retailers and installers

Follow up a solar quote by clarifying the design and its assumptions.

Solar proposals can differ on system size, panel and inverter models, layout, shading assumptions, switchboard work, monitoring, approvals, warranties, and savings estimates. A useful follow-up explains the written proposal without promising a bill outcome or creating false rebate urgency.

First check: confirm the proposal arrived

Hi [First name], [Your name] from [Business] here. I sent the solar proposal on [day]. Could you let me know it arrived? Happy to explain the proposed system design, equipment, or assumptions.

Resend the same version if needed. This keeps the conversation tied to the quoted equipment, layout, price, and date rather than a verbal approximation.

Make the comparison specific

Hi [First name], if you are comparing the solar quote, I can walk through the system size, panel and inverter models, layout, production assumptions, electrical work, monitoring, approvals, and warranties included.

Use model numbers and documented warranty terms. Explain the inputs behind any estimate, including usage, tariff, export, shading, orientation, and degradation assumptions. Do not describe an estimate as a guaranteed saving.

Resolve site and option questions

Hi [First name], the open point on the proposal is [roof layout/switchboard/battery option]. Once that is confirmed, I can document any change to the design, price, or expected timing.

Site inspection, network requirements, roof condition, access, metering, and switchboard work can affect delivery. Put revisions in an updated proposal so the customer can compare like with like.

Separate approvals from availability

Hi [First name], I currently have [real installation window] available, subject to site confirmation, equipment availability, and required approvals. If that suits, I can explain the acceptance and next steps.

Do not imply that network or government approval is guaranteed. Avoid countdown claims about rebates, certificates, stock, or prices unless they are current, documented, and accurately qualified.

Close the loop respectfully

Hi [First name], I haven’t heard back, so I’ll close the solar proposal for now and won’t keep following up. If you revisit it later, get back in touch and I can confirm the current design, equipment, price, and availability. [Your name]

A clean closeout is better than repeated chasing and makes clear that equipment, incentives, assumptions, and pricing may need to be reviewed later.

Need one final message now?

The A$1 Final Follow-up Card gives you three closeout tones and a 60-second pre-send check. It is a one-time download, not a subscription.

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