Following up a changed quote

How to follow up a revised quote without version confusion

A revised quote is not just the old quote with a new attachment. Identify the current version, summarise what changed, state what did not, and retire the superseded version before asking for a decision.

Before sending the revision

Give the revised document a unique number, revision label, or issue date. Check the scope, quantities, allowances, exclusions, price, tax, timing, validity, and acceptance instructions. Mark the earlier version as superseded in your own records and make sure a colleague is not still sending reminders for it.

Do not say that the old quote is cancelled, withdrawn, or invalid unless that matches the written terms and the business’s normal process. For contractual, regulated, or disputed work, use the appropriate review process instead of a generic email.

1. Send the revision with a short change summary

Subject: Revised quote [number / revision] for [work] Hi [First name], Attached is revised quote [number / revision], issued [date], for [work]. It changes [brief factual summary]. [State any important item that remains unchanged.] Please use this version when reviewing the scope and price; the previous version is superseded in our open-quote record. If anything differs from what you requested, reply before accepting and I will check it. Thanks, [Your name]

2. Confirm receipt without demanding a decision

Hi [First name], did revised quote [number / revision] arrive correctly? The main change is [change]. Please let me know if the revised scope matches your request or if anything needs clarification. Thanks, [Your name]

3. Ask about the revised scope, not the old objection

If the revision followed a price concern, do not assume the new version solved it. Ask whether the changed scope is acceptable. A lower total can reflect fewer inclusions, different materials, staging, or another real change; it should not be described as the same offer at an automatic discount when it is not.

Subject: Any questions on revised quote [number / revision]? Hi [First name], I am checking whether the revised scope for [work] is clear. Would you like to proceed with this version, clarify a line item, request another specific change, revisit it around a date you choose, or close it for now? Any answer is useful. Thanks, [Your name]

4. Close the current version cleanly

Hi [First name], I have not heard back about revised quote [number / revision], so I will close it in our open-quote list rather than keep chasing. If you want to revisit the work later, reply and I can confirm the current scope, price, validity, and availability. Thanks, [Your name]

When the customer asks for another change

Confirm the requested change before editing. Issue another clearly identified version and repeat the version check; do not overwrite the only copy of the prior revision. If the request affects compliance, safety, feasibility, price, or timing, route it to the person responsible for that decision.

Stop the old sequence

Any scheduled or manual reminder referencing the superseded number, scope, price, or expiry should stop. The free next-step checker prioritises revision, ownership, acceptance, decline, and stop-contact states before elapsed time.

Need one final closeout after the revision?

The A$1 Final Follow-up Card includes three editable tones and a 60-second pre-send check. It is a one-time download, not a subscription, and cannot guarantee a response or sale.

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